Our guarantees, in writing
Five years on the cabinetry we make and install, in writing. Here is what that covers, what the makers cover, what is not covered, and how to claim.
Two guarantees
1. Five years on our cabinetry
Five years from the day we hand it over, on everything we make and install. Not twelve months.
The carcasses, the panels and flat fronts we cut, the fitting of every door, drawer, hinge and runner, and the installation itself. If something we made or fitted fails in normal household use inside those five years, we come back and put it right, and it costs you nothing. The guarantee stays with the kitchen, so it passes to a new owner if you sell.
2. The makers’ warranties, kept on file
Blum warrants its hinges and runners for the life of the kitchen. Finista Edge runners carry twenty years. The doors carry their makers’ own.
Those warranties come to you with the kitchen and run alongside ours. We keep the order numbers for every door and every run of hardware, so a single door can be reordered, or a claim made years later, without anyone having to go looking.
Why we can promise that
One team, one workshop
Design, making and installation are the same small team in Malaga. Nothing is handed to a factory or a subcontractor, so nothing is lost in a handover and the dates are ours to keep.
Drawings you approve
Every cabinet, door and drawer is drawn and signed off before a sheet is cut. That is why the quote holds and why the date holds.
Hardware we trust
Blum and Finista hinges and runners, boards and doors from Australian suppliers, and we fit every one of them ourselves.
We keep the paperwork
Order numbers for every door and every run of hardware stay on file, so a claim years later takes a phone call rather than a search.
How to claim
The process
Call or email us
You reach Margot or Vincent, not a call centre.
We look within a week
Usually within a day or two.
We say what we found
In plain words, with what happens next.
We put it right
Under the five-year guarantee, at no cost to you.
Who you deal with
The people who answer are the people who made your kitchen. Margot Hennequin is your point of contact through the job and after it, and Vincent Mayer made the cabinetry. Nobody hands you on to a department, and nobody asks you to explain the job twice.
What the guarantee does not cover
Other people’s work
Benchtop stone, appliances, tiling and the trades’ work are guaranteed by the people who supply them. Where we manage the stone for you, we carry its guarantee as the seller and pass it on to you.
Wear and misuse
Normal wear, water left standing on a joint, a kettle or a dishwasher steaming under an overhead, movement in the house itself, and changes made by someone other than us. If you are not sure whether something is covered, ask: we would rather look than argue.
Your rights under the Australian Consumer Law
Guarantees that cannot be excluded
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Our five-year guarantee is in addition to those rights, not instead of them.
Who gives it, how long, how to claim, who pays
Who gives it. Perth Kitchen Crafters, a cabinet-making business owned by Vincent Mayer, workshop at 7/81 Holder Way, Malaga WA 6090. Phone 0411 578 898, email perthkitchencrafters@gmail.com.
How long it lasts. Five years from the day we hand the kitchen over.
How to make a claim. You call us. Someone who made it looks at it within a week, usually within a day or two, and puts it right.
Who pays. We do. Perth Kitchen Crafters bears the cost of the repair or the replacement under the workmanship guarantee. It costs you nothing to make a claim.
Start with a site visit
The quote is the price for the joinery it describes. If something changes after sign-off, we write it down and price it before the work moves, so the invoice never surprises you.
The site visit is free, and the quote follows on the spot or within 48 hours. Ask us anything about the guarantee before you commit, and we will put the answer in writing.